beARTified Shipping Policy
Please note, due to the beARTified network of production & distribution centres, orders may be split and items delivered separately to ensure the quickest shipping to you.
Please view our policies below; if you can't find what you're looking for, please visit our "Shipping F.A.Q" or alternatively please email us: firstname.lastname@example.org
Order Processing Time:
All products are made to order. All orders will have a processing time of 2-7 business days.
Please note that Shipping times Do Not include processing time and should be taken into consideration for all orders.
All orders placed before 23:30 Greenwich Mean Time on a business day will be processed that day, orders placed after 23:30 Greenwich Mean Time will be processed the following business day.
Free Shipping Times
All orders will have an estimated delivery of 5-7 business days.
Tracking is included on all orders but delivery date is not guaranteed.
Tracking Your Order
Once your order has shipped and the distributor has generated a tracking number, you will be emailed the tracking information. Tracking information is also available within your beARTified account.
Please note: Your mobile phone number MUST be entered at checkout to receive tracking information.
If you have any shipping concerns please email us for assistance: email@example.com
In the event an item you've ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you. You will be notified by email if any ordered item becomes out of stock.
Damaged or Lost Packages
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the distributor for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your package is lost, please contact us so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.
Delivery of your Shipment
Please ensure that someone is available or a suitable safe location is available when package is expected.
Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package.
Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
Import Duties, Fees, and Taxes:
All orders are subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
We use a host of international recognised carriers to ensure we get your order to you as efficiently and quickly has possible.
In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.
If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.
USPS is the only carrier that will return your package if it cannot be cleared through Customs without you or us incurring additional charges.
Other International Options
To limit import duties, fees, taxes, and other charges associated with international shipping, please contact us for your nearest beARTified production and distribution centre.
Should you have any questions, concerns, or need further assistance, please do not hesitate to contact us: firstname.lastname@example.org
You can also browse our "Shipping F.A.Q" for any unanswered questions you may have.